When you have Virgin Media Fibre Broadband, you don’t need a phone line. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. Head to our service status page, and search using your postcode and last name (or sign in to your My Virgin Media mobile app and head to Service Status). Phone: Speak to Virgin Media’s customer services by calling 0345 454 1111 for free. Virgin Media broadband is the top choice for those seeking unmatched speed, making it ideal for gamers, streaming enthusiasts, and busy households. Includes a 30-day money-back guarantee so you can try it risk-free. Extremely poor service. Terms and Conditions – Classic contracts – not available to customers entering into new contracts with us from 5 July 2022. It has five different widely available speed options, with average speeds of 54Mbps, 132Mbps, 264Mbps, 362Mbps and 516Mbps. Please enter your email. ie provides answers to all your broadband, TV and Home Phone questions here. It can take 5 to 10 minutes to restart. The best times to game online or make big downloads, for example, would be when connection is fastest. If you’re a Virgin Mobile customer, dial 789 from your Virgin Mobile phone, or 0345 6000 789* from any other phone. Virgin Media Broadband Contact Email: Virgin Media does not offer a specific email address for. 404 - Page not found. no setup cost. 4Mbps), based on UK Home Broadband Performance Report , measurement period March 2023. Networking and WiFi. Up to 100Mbps. We’re so confident in this technology that we’ve launched. Call Virgin Media and select the option ‘If you’re thinking of leaving Virgin Media’. 9% network reliability. Broadband. Virgin Media offers only superfast and ultrafast broadband. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. Big Kahuna 100. Then it's out with the old and in with the new! Once your services are all setup you're ready to sit back and enjoy the power of Broadband, TV and Virgin Phone! Step 3: Cancel your old services. 3. At least 30Mbps download speeds in every room or £100 one-off credit. At least 30Mbps download speeds in every room or £100 one-off credit. 16+. Black Friday sale ends on 27th November. 88% uptime) Access to wifi hotspots when out and about; Great. 1 technology, is designed to power the next-generation of connected devices – including modern. Virgin Media has a rating of 1. Reliability: 99. Virgin Media has today launched its new Essential broadband service which offers reliable, affordable and hassle-free connectivity to those facing financial difficulty and receiving Universal Credit. Mick Down in finglas all morning. About our broadband help and support page. All at a lower monthly cost, for a limited time only. 25 a month. Fibre: Yes. ADSL: No. It’s also worth mentioning that Virgin Media offers the fastest widely available fibre optic package in the UK, with average download speeds of an eye-popping 516Mbps. £29. Get a £50 voucher with Virgin Media promo codes for broadband and more. Please enter the email address you used when opening a Virgin Media account, or the username you created when registering for My Virgin Media. 99pm. TV packages. It's so easy and we've even written the letter to get you started. €59 a month for 12 months, €90 thereafter; for the 2Gb Product we provide greater than ≥1800Mbps for >90% of all 2Gb customers @ peak time. 99 a month. We’ve got the speed you need. To cancel your Virgin Media services, you can contact Virgin Media on 0345 454 1111 or through a page on their website. Broadband for 12 months: £407. Virgin Media services are only available in eligible Virgin Media network areas. Check your service status; home. Other ways to get help. That’s more speed to spread across your devices. The plan has no fixed-term contract length and. Up to 3 WiFi Pods if needed. HD TV set and a Stream box connected with HDMI cables required for viewing HD channels. Claim rebates for completed homes (optional) Broadband, TV and phone deals Broadband, TV, phone and SIM deals Black Friday broadband deals Broadband no upfront cost. Virgin TV 360. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. No, you can keep using the same phone you’ve always used. Internet speed test results can help you find and address potential connection problems, such as fixable WiFi blackspots. Intelligent WiFi technology is what makes our Hub 3, 4 and 5 so fast and reliable. Mobile broadband; Virgin Mobile deals; Refer a friend; How to upgrade; Trade in your phone; Business mobile; SIM Only. From a Virgin mobile phone or landline: 150. Page last updated by downdetector. Virgin media expect me to pay £8 a month for booster boxes, I have declined this as I am already paying for a service that I am not receiving. Read all about how to cancel your Virgin Media broadband package and switch to a new provider, whether you're in or out of your minimum contract. And with its Gig1 Fibre Broadband averaging speeds of over 1Gbps, it’s the country’s fastest broadband. Gaming Support. Once raised, you can view and manage complaints via our online tracker service in your My Virgin Media account 👉 Virgin Media makes managing your account easier with all your information in one place. Optical Node), on the upstream path receives a minimum of 15 dBmv. Phone line - 5 mins. Compare all broadband deals. The TV channels and services on offer from each differ quite a lot, with Sky and Virgin. TV 360 and home phone not currently available in 2022/23 network expansion areas. Loaded TV : Minimum period of 12 months applies. Or you may be quicker than average! You won’t be involved the whole time. 1. Time slots are from Monday - Saturday, between 8-1pm and 1-6pm. Switch to eBilling and save yourself £21 a year. Compare our best 350Mb broadband deals and packages in 2022. £8p/m extra or included with Gig1 or Volt. It's such a useful link that it's on every page of the Community! 2. wherever there’s WiFi. Broadband speed boost. How to Watch Live TV on your Virgin Media TV service in Helping Hands 02-10-2018; TiVo Basics on Virgin Media TiVo service in Helping Hands 02-10-2018;. Virgin Media Broadband upgrade deals for existing customers. Online via the Virgin Media website. With over 190 channels, the Virgin Media Maxit TV package offers entertainment for every mood. The new fibre phone line is designed to work with the same phones as the old copper line. No setup fee. My Virgin Media makes managing your account easier with all your information in one place. Black Friday broadband deals include Superfast 80 for just £26/month, full-fibre 100 for £28 and Ultrafast+ (averaging 500Mb/s) for just £35 a month for 18 months. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. 18 month minimum term. 99 a month for two years. Virgin Media is facing calls for the telecoms watchdog to urgently investigate the legality of its broadband contracts, under. Flexible call plans to stay connected with your loved ones. Virgin Media Reliability. Zen Internet. Registered in England with number 02591237. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. 5 out of 5. 2. WiFi Pods and Boosters. Here’s how much we’ll credit you for the following service issues: £9. Further exclusions & legal stuff apply. The best way to contact Virgin Media to cancel is over the phone. Virgin Media was the first major internet service provider to offer broadband without a phone line. If you’ve got a quick question, you can use our Virtual Assistant service. On your installation day, your engineer will arrive in a. 6 Gbps service from EE has changed all that and it can only be a matter of months before Virgin Media reacts to ensure it can keep its bragging rights on speed. Unlike some, we won’t charge you a bean extra to keep your equipment and services in tip-top condition. All at a lower monthly cost, for a limited time only. You just need to give Virgin Media 30 days’ notice that you want to leave. The M250 plan will be especially useful if you’re downloading a lot of content, playing online games competitively and. Virgin Media pricing. It blamed a “technical glitch” and has offered £90 for the. Virgin Media's Hub 3, Hub 4 and Hub 5 give customers fantastic WiFi connections all year round. How to change my Virgin Media or Virgin Mobile package by phone. It’s free to sign up and has many features. 4. Cancelling Virgin Media broadband over the phone. Real. With Virgin Media, you can get faster than ever speeds at home with our future-ready Gig1 Fibre Broadband . Networking and WiFi. service agreement for Virgin Media television, Virgin Broadband and Virgin Phone services These terms and conditions set out the agreement between (1) you (‘you’ or ‘your’); (2) Virgin Media Limited, (Company Number 02591237) whose registered address is 500 Brook Drive, Reading, RG2 6UU (‘us’, ‘we’ or ‘our’); and (3) Virgin. Broadband; Buy Broadband; Upgrade your existing broadband; Broadband Speed Test; Packages. Mobile. for 3 months then £39. Introduction; 1. Excludes broadband faults and broadband network outages. The Virgin Media customer service line is the first point of contact for all queries, including technical support and complaints. This is far cheaper for this speed compared to the likes of Sky, Virgin Media and BT, who charge £28-30 per month for similar packages. Virgin Media's ultrafast broadband packages combine high-speed. Virgin Media is part of NTL:Telewest. It was able to do this because it operates its own cable network that’s independent of Openreach. Virgin Media sometimes goes down for customers. This includes customers joining Virgin Media for the first time, existing customers adding a new broadband or fixed line service or an existing customer moving to new. At least 30Mbps download speeds in every room or £100 one-off credit. Broadband. If you cancel your service during your minimum term an early disconnection fee will apply. Availability of services from other major UK ISPs will differ from Virgin Media’s services. Simply return to the browser you sent the message in to check and respond. 83 per day if we don’t install your services on the promised day until installation’s completed. From a Virgin mobile phone or landline: 150. Part of that compels Virgin Media to release customers from their contract in the following circumstances: “If your service doesn’t deliver the speeds you were promised by your provider, get in touch with them. Step 5 If you believe that a fraudster may have ordered Virgin Media goods or services using your details, or a Virgin Media/Virgin Mobile account has been set up in your name without your permission,. Your broadband speed. You'll also receive your contract either by email or by post to check and sign. It’s ultrafast, and with Virgin Media our M500 broadband package boasts average download speeds of 516Mbps and average upload speeds of 52Mbps – faster than the UK’s average home broadband service (63Mbps). Post: You can send a letter to Virgin Media, Sunderland, SR43 4AA. The Voom plans start from £33 per month (exc VAT) and include a business. 88) / 12 = £33. It could even happen that both internet and. No setup fee is available on all bundles, broadband & phone, and broadband only packages. Cheap Virgin Media broadband plans & deals ☝️ Compare the best broadband contracts in November from all UK providers From £18 a month at broadband. If your original Virgin Media broadband contract is up and you’re now on a rolling monthly deal, getting out is pretty simple. Check your postcode: 2. What. Broadband is a high-speed internet connection that carries data to your digital devices so you can browse, shop, stream and game online. Overview. All plans are on an 18 month contract length, free set-up and comes with Virgin Media Talk Weekends, so you get broadband and phone services. Here's a full list of all the channels included in Virgin Media TV and broadband packages. View your bill. 1800 941 114. They'll be able to guide you through all the relevant options so you'll be able to find the product that's exactly right for you. View Deal. You can also call 202 from your O2 phone or ring 0800 902 0217 * from a landline. That’s why we’re currently getting in touch with our broadband, TV and home phone customers, by letter or email, to explain why our prices are increasing. 2Gb Broadband & Loaded TV : Minimum period of 12 months applies. We’ve got an incredible range of phones and phone plans fit for every budget, so while you’re in why not have a peruse. Contacting us. Virgin Media is famous for its fast internet speeds. 4K compatible TV/device required to watch Ultra HD. Excludes Essential broadband customers from 10 November 2022. User reports indicate no current problems at Virgin Media. If a customer of Virgin Media and O2 with Volt benefits has passed away, or a Virgin Media broadband customer with Volt benefits (as a result of living in the same household as an eligible O2 Pay Monthly mobile or sim customer) has passed away, you can manage their O2 mobile account by visiting O2’s bereavement page. Once you’ve linked the Virgin Media Connect app to your Hub 3, 4 or 5, you’ll see your network details on the Home tab of the app. Excludes broadband faults and broadband network outages. Step 2: Get connected. In comparison, Virgin offers 50Mbps, 100Mbps, 200Mbps, 350Mbps, 500Mbps and its top speed of 1130Mbps (which it refers to as Gig1), meaning it is still faster than BT. UK ISP Virgin Media (VMO2) has confirmed that the first trial customers on their new XGS-PON powered Fibre-to-the-Premises broadband network were connected this month, which in the future will make even faster latency and symmetric speeds of up to 10Gbps possible across their entire network. When you’re booking your move, let us know if you want to choose a new package for your new home. Advertised Speed: 54 Mbps Expected Speed Range: 53 - 55 Mbps Minimum Guaranteed Download Speed: 27 Mbps. Yes, you can – at Virgin Media, we don’t need to run your broadband through a landline. These lines are also open seven days per week, from 8am to 10pm. 50 per. TV 360 and home phone not currently available in 2022/23 network expansion areas. 10GB boosted to 20GB) Up to £150 off a connected device such as a tablet or smartwatch when taking a new O2 Pay. Zen Internet. Simply press 1 when you get through to the automated menu, and you'll be put. Virgin Media say its customer care team may contact customers after they’ve cancelled to try and ‘address the reasons why they’re leaving’ and once again, try and offer a ‘new package that best meets their needs. 8 billion minutes of calls. If you have any queries or comments about this privacy notice, please write to Data. You can also end your contract by writing a letter and. Virgin Media is the third largest player in that market with a share of 20 percent of subscribers. Virgin Media broadband help and support. TV box - 15 mins. Up to 3 WiFi Pods if needed. <link rel="stylesheet" href="/support/help/service-status/styles. The price hike is applied to almost all customers using Virgin Media broadband, TV or home phone packages. We're here to help get to the bottom of any broadband issues, and get your connection fixed and working as it should. Broadband only deals Broadband, TV and phone deals Broadband, TV, phone. com. ie. Virgin Media Quickstart set up. Virgin Fibre Areas only. g. Email address. 60 a month to £5 a month. Broadband deals . Our teams are currently working to identify and fix the problem as quickly as possible and. You might also need to change it if your current package isn’t available at your new address. It probably should have done more testing, since the Hub 4 cannot deliver broadband at 1130Mbps thanks to neither conforming to the latest WiFi 6 standard, nor having any ethernet ports. Up to 3 WiFi Pods if needed. g. Virgin Media Broadband pros and cons. The widespread launch of the 1. At least 30Mbps download speeds in every room or £100 one-off credit. (Use our comparison tool to check the current prices, of course. Plusnet is a brilliant alternative to the bigger names in broadband. Mobile customers can also use the app to keep on. TV on the go. Customers who subscribe to paid services through Virgin Media. 33 a day and you’ve been paid £830. Hub 3, Hub 2, Hub 2ac and Hub 1 - Test broadband speedThis promotion means you won’t pay the usual setup fee of £35. You can call our Customer Service team on 789 from your Virgin Mobile, or 0345 6000 789* from any other phone. Billing and payments. 2023-09-10 16:23:22. Broadband Only. With WiFi Max, we want to make sure you’ll enjoy download speeds of at least 30Mbps in every room – if you don’t, we’ll send you one of our signal-boosting mesh WiFi Pods. See full list on techradar. If you want to discuss your O2 mobile products, you can contact your O2 customer service team. ac. Up to 3 WiFi Pods if needed. Its headquarters are in Hook, Hampshire, United Kingdom. Its TV service is one of the most comprehensive, and you can get a mobile service via Virgin Mobile , which offers both traditional pay monthly and Sim-only deals using the Vodafone. The email says this: Like many of our customers, your contract with us will come to an end, and for you that will be on 23/02/2023. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. £8 a month add-on or at no. Your account. When you place your order, we'll let you know. 00 a month. Join Virgin Media online today from just £26. TV box - 15 mins. Welcome to Virgin Media. Existing Intelligent WiFi Plus customers will be individually informed when they are moved to WiFi Max. After finally giving notice, my husband suddenly starting received daily missed calls. Mon - Fri 9am to 6pm Billing and Sales. It’s a peace of mind guarantee that if something goes. 5 above, your Virgin Media services are entirely unaffected by the cancellation of. Speeds aren’t as fast as ultrafast alternatives from Virgin, Sky and BT. If you're having your services installed by one our engineers, you'll be able to choose the installation day and timeslot when you place your order. 01 EDT. The Virgin Media customer service line is the first point of contact for all queries, including technical support and complaints. The broadband packages you can find are: Broadband. There’s a network fault in your area. Customers across the country were reporting a complete failure of their broadband service for. Existing Intelligent WiFi Plus customers will be individually informed when they are moved to WiFi Max. Find the Broadband Best Offer for Your Home. Mon-Sat 9am-5pm. “However, as a gesture of goodwill, we have removed the. Sign in or register Introducing the My Virgin Media app It's easy to find the help you need for your broadband, home phone and mobile account on the go. Despite their promises, the quality of service provided is subpar, making it a challenge for customers to receive the value they expect. If you have a Virgin Mobile handset or SIM card, see our guide on how to cancel your Virgin Mobile service. We've reviewed all popular broadband providers including BT, Sky and Virgin to help you save money and find the best broadband provider for you. Early Disconnection Fees - Classic contracts. You can call our Customer Service team on 150 from your Virgin Media phone or mobile, or 0345 454 1111* from any other phone. VirginMedia. 1Gb. Contact centres are also affected, it said in a statement on Twitter. 2million internet, call, TV or mobile customers in the UK. : Compare our best broadband deals in your area. For Virgin Media referrals (broadband, TV, landline services) you'll get £50 cashback. Access your bills, diagnose faults and manage your package. On the day of activation, connect your new router to the master phone socket. You can register up to five of your devices with the TV Go app and website, then watch Virgin TV 360 on up to two at the same time. Virgin Media has unveiled Stream, a service that brings all your streaming apps under one UI and into one flexible, monthly bill. Decent speeds for everyday use. 4Mbps in March 2023. Virgin broadband deals comparison. Calling from abroad: 00 353 1 2458000. The average internet speed for Virgin Media Broadband is 190 Mbps and their median download speed is 135 Mbps. Virgin Media has confirmed that there is an “issue that is affecting broadband services”. Fibre broadband. Packages start from. Essential Broadband Plus customers will also have the option to add Virgin Media O2’s latest entertainment product, Stream, for an upfront, one-off fee of just £20 – saving 42% on the normal £35 charge. No setup fee is available on all bundles, broadband & phone, and broadband only packages. WiFi Guarantee with WiFi Max: Available to Virgin Media residential broadband customers on M125 broadband or faster provided you are not taking services in any of our 2022/2023 network expansion areas. Virgin had previously told customers it was aware of an issue with broadband services, and was "working to identify and fix the problem as quickly as possible". If your original Virgin Media broadband contract is up and you’re now on a rolling monthly deal, getting out is pretty simple. Unless you're already on the fastest speed in your area, there is a good chance that you’ll be able to opt for an upgrade when renewing. Customer service. We've reviewed all popular broadband providers including BT, Sky and Virgin to help you save money and find the best broadband provider for you. See also. for 9 months then. Discount Codes Last Tested: 15 November, 2023. If none of the above are working, call us on 150 from your Virgin Media Phone or Virgin mobile, or 0345 454 1111* from any other phone. NordVPN: Our #1 pick for Virgin Media customers. 99 a month. Virgin Media’s Twitter account acknowledged the early morning disruption several hours after it began, posting responses stating “We’re aware of an issue that is affecting broadband services for Virgin Media customers as well as our contact centres. Mon-Sat 9am-5pm. For broadband, TV, landline, and account enquiries, phone 03454541111*. We do offer broadband and phone packages should you wish, or view our landline deals for more information. That means you can stream, game, browse and keep your smart speakers connected without worry of fair. Make sure to take our kit with you when you move. Service 53. Virgin Media plc is a British company which provides fixed and mobile telephone, television and broadband internet services to businesses and consumers in the United Kingdom. How to cancel your Virgin Media contract. QuickStart, set up and connections. 1. My Virgin Media App is the easiest way to manage your Virgin Media account on the go. These prices are for new customers only. It has not so far given any. Set top boxes and apps. Or you may be quicker than average! You won’t be involved the whole time. TV;. These phone numbers work for people in the UK only. Find out about charges that you may incur as a Virgin Media customer outside of the standard subscription to your package/services. Virgin Media BT Sky; Broadband: We’ve now rolled out Gig1 Fibre Broadband across our entire network - with average download speeds of 1130Mbps : Less than 1 in 3 customers can get their top average download speed: Less than 1 in 3 customers can get their top average download speed: TV on the goNo setup fee is available on all bundles, broadband & phone, and broadband only packages. Excludes broadband faults and broadband network outages. See your balance and make quick payments. Then it's out with the old and in with the new! Once your services are all setup you're ready to sit back and enjoy the power of Broadband, TV and Virgin Phone! Step 3: Cancel your old services. With Go. Virgin Media - 1130Mbps, BT - 900Mbps, Vodafone - 910Mbps, TalkTalk - 944Mbps, Sky - 900Mbps, Plusnet - 500Mbps. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. We deliver our broadband via a dedicated fibre cable, so there’s no need for a phone line when installing our broadband. Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Service status isn’t just a Virgin Media broadband checker, it’s an overall Virgin Media fault checker. Virgin Stream hub offering money-back for. 25 a month. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. Most QuickStart kits have just 6 cables, connectors and powerlines to. Make sure you have your Account number and Area reference number to hand. Virgin Media Quickstart set up. Choose your package. Virgin Media Price Guides. I recently left Virgin Media and the process proved time-consuming and stressful. When you’re booking your move, let us know if you want to choose a new package for your new home. If you have both Virgin Media broadband and TV in a bundle, it's double trouble. Cut down your bills by comparing the best broadband and phone deals from Virgin Media. How to test my download and upload speeds? Running a Virgin Media broadband speed test is easy. 2Gb Broadband + Loaded TV. Virgin Media help and support. TV 360 and home phone not currently available in 2022/23 network expansion areas. Free downloads are available to all new and existing customers. . . Customers on M100 and M200 broadband packages have been upgraded to M125 and M250 services – with speeds increasing by up to 24%. 2. Mon - Fri 9am to 6pm. Excludes Essential broadband customers from 10 November 2022. If you are an existing Virgin Media customer looking for help and advice with your service, or if you want to upgrade your existing package, you can call Virgin Media's customer service number on 0345 454 1111 or 150 from a Virgin Media phone line. For queries about Virgin Media's services, please call our team on 0345 454 1111* or dial 150 from a Virgin Media phone line. Virgin Media ranks 20th, with 77% of speed test results above 50 Mbps. Virgin Media’s new Stream box allows users to access its TV service, plus streaming apps without the need for a cable TV connection or a contract. In our Broadband Survey, it scored an acceptable 70. If we remove your Volt benefits from your Virgin Media services in accordance with our rights in Sections A. For more information, select the type of broadband service you're planning to switch to on Virgin Media: Broadband Plans. £32 a month. Each service has a minimum contract length that’s shown in your basket. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. Yes, you can – at Virgin Media, we don’t need to run your broadband through a landline. At the start no coverage in back of 3 bedroom house. Some responses may not be immediate but it allows you to carry on with your day rather than waiting to get through on the phone. These cables are capable of delivering much faster speeds than a standard copper wire network. This promotion means you won’t pay the usual setup fee of £35. Excludes broadband faults and broadband network outages. Check which Hub you’ve got and then pick the test you need. Volt benefits include (1) Virgin Media broadband speed boost to the next available level (up to a max of 1Gbps download speed) at the point you place your order to become supercharged with Volt. The engineer will bring everything needed to install your Virgin Media services on your chosen day. For extra channels and content, you can add a Stream Subscription on a flexible 30-day rolling plan and with 10% back in Stream Credits. It has not so far given any. Through your bank (sort code: 20-13-42 account number: 23494314 using your 14-digit payment reference number as the reference) By cheque (with your name, account number, and postcode on the back) to: Virgin Media Payments Ltd. TV 360 and home phone not currently available in 2022/23 network expansion areas. 190+ channels. Reliability Score: 3. Up your average download speed to 362Mbps for 4K. “ Have had virgin broadband for 18/12. There will be multiple options to select from once you are connected, including one that asks “If you’re thinking of leaving. Switch broadband in three easy steps. Virgin Media services are only available in eligible Virgin Media network areas. Contact centres are also affected, it said in a statement on Twitter.